Shipping, Exchange & Privacy Policy

Shipping & Exchange Policy

 
Online Exchanges are not available for sale , discounted and Promotional Items.


We guarantee to exchange any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by Registered post or Professional Courier services  within 14 days of receipt. purchases can only be returned by Registered post and local courier companies. You are required to return unwanted orders at your own cost. We are sorry for any inconvenience this may cause you.

No Refunds - Exchange Only. Miika will accept , items are in resell able new condition, unworn, unaltered and free of damage by the customer.  In the interests of hygiene we do not offer exchange on , Night shorts underwear or swimwear if the hygiene seal has been removed, or pierced jewelry or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the Miika tags intact and with the dispatch note you received enclosed.

You can return an items  within 14 days of receipt. Delivery charges applicable for 
Exchange. (Pickup & Reattempt Delivery) 

Please see How do I return an item by post / Courier services? in the Returns section of our
FAQs for information on how to make a return by post/courier.

The Exchange  will be processed once your goods are received into our warehouse.  Online Exchanges are not available for sale , discounted and Promotional Items.

Miika/ East Point Private Limited. Privacy Policy

What you need to know?

This is the Miika / East Point Private Limited privacy policy to explain how and why we use your personal information. It’s important, so please read it and make sure you control your privacy. Our website and apps are not intended for use by children who are under 16 years of age. We know you are busy, so to help, our policy lets you chose how much you want to know: quick read, or detail.

Our privacy principles :
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We take your privacy seriously.

We are committed to protecting the security of your personal information.

We comply with data privacy laws when using your personal information.

We only use it for lawful reasons you expect or that we explain to you in this document.

We will limit our collection and use details we really need or which you have provided.

We will explain your rights to control your personal information to you and how to use them.

We want you to understand:

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1. What personal information we collect about you and where we get it from

We collect most information directly from you when you order or buy from us. We get technical details from the devices you use to access our apps and websites and from cookies which tell us what you look at online, where and when. Like most other websites, our technology also lets us know when and how you use our websites, such as when you have added to or abandoned your basket or filled in a form.

 


The personal information we collect and use will depend on why we need it. We will only collect the personal information we believe we need to use, or which you have agreed we can collect from you or agreed someone else can share with us.

Sometimes we are given information about you unexpectedly, such as from the police, organization and agencies trying to prevent threats and fraud, and from the public.

 


2. What we do with your personal information

We need to collect and use lots of information about you so that you can use our websites and apps, shop in our stores, buy things from us and learn about our offers and new arrivals. We also need to use some details to prevent and detect fraud.

We look at and learn from your browsing, shopping and how you respond to our marketing to understand what sort of customer you are and predict what products we have that you may also be interested in. We try to show you adverts and offers we think you will like tailored to you based on stuff like your location, including what we know about you including through our apps, websites and other websites you visit, relying on the extra understanding about you which ad providers and social media platforms have collected with your consent.

Our use of your details will depend on you and what you are doing: browsing or buying, if you are new to us or a registered customer. Use will be different on-line and in-store but we will try to join up details of our relationship with you in store and online in our records, even if you use different devices online.



3. Who we share your personal information with and why

We use suppliers and service providers, such as for delivering orders, or dealing with card checks and payments. These include other group companies and external contractors. We only share the personal details they need to know for their services and we make sure your privacy is respected and protected.

We will provide personal information about you to the police, fraud prevention and credit reference agencies when we have to by law, or when we deem necessary to prevent fraud.  If we decide to reorganize or sell all or most of our business, your personal information may be transferred to the buyer of the business but we will never sell your personal information to third parties for them to market their products to you.



4. How do we keep your personal information secure
Our people understand how important it is to keep your personal information safe and secure. We take steps  online and in store  to keep our stores and offices, systems and records secure.

 

 


5. How long we keep your information and why

We will only keep your personal information for a limited period of time. This period will depend on a number of reasons, such whether we still need to deliver to you, or you have an account with us, or we are providing ongoing customer care to you. Sometimes we must also keep your information by law, to deal with a regulator or where required by our insurers. We delete your personal information at your request where possible and we won’t keep it for longer than we should or need to for the provision of a service and for communicating with you.


 


6.Your rights and how to use them

You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details, in some cases to ask us to limit or stop our use of them and even to delete them.  Where we use your personal information based on your consent, you have the right to change your mind and you can always unsubscribe from our direct marketing to you, by simply clicking unsubscribe in a marketing email, or in this policy.  

your privacy matters, so we have appointed a Data Protection Officer and have a Data Protection Team to help. You can get in touch with our Customer Care team for help with data protection matters at miika@eastpoint.lk


 


7. Other details you should know.

Our privacy policy explains how we at Miika/ East Point Private are responsible for using your personal information. If you would like to get in touch, you can write to us at: Customer Care, 
No 429  Kandawala Mawatha, Rathmalana, Sri Lanka. 10390. You can also email us at miika@eastpoint.lk

From time to time we will update this policy. We’ll always send you a copy in the event of material change but if minor changes are made, we won’t bombard your mailbox. You can, of course, check back here for updates in the mean time!