Frequently asked questions
How do I create an account?
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Save frequent addresses and Contact details.
How do I reset my password?
Can’t find the answer you’re looking for? if your query isn’t urgent, click the ‘ Contact us’ link.
How do I subscribe/unsubscribe to the newsletter?
To unsubscribe from our mailing list please click on the link at the base of the email you receive. Alternatively if you are having problems or are still receiving messages from us please use the links below to contact Customer Care. Click Here
How do I unlock my account?
Your account is locked automatically after 5 failed login attempts. To unlock your account, please use the links below to contact us and let us know the email address your account is registered to.
Can I amend any part of my order?
We’re sorry, we cannot amend any part of your order (including the delivery address) or upgrade a standard delivery to Express once it has been submitted.
Can I cancel my order?
Unfortunately we are unable to cancel your order. Please return your order via post or by Delivery partners.
Can I exchange an item in my order?
How do I place an order?
We now deliver to over 100 countries around the world! If you can't find the country you live in on the drop down within our 'Shipping to' tool at the top of the site, it unfortunately means that we do not deliver to where you live right now. We are adding new delivery destinations all the time so make sure you check again soon.
1. If you know what you're looking for, start shopping by selecting the SHOP category links: e.g. Dress , Denim , Tees & Blouses and Shirts etc. You can also shop our latest product through the NEW ARRIVALS category link, or our LATEST COLLECTIONS and weekly FEATURES through the links on our home page. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.
Can I return items from different orders in the same parcel?
No, you should return items separately as these items are linked to different orders.
When will my order be dispatched?
Do you provide International delivery?
When will my order arrive?
How do I contact Customer Care?
We aim to make shopping with us simple, but we understand that you may have some questions from time to time. Our Help and Support pages are easy to use and are the quickest way to find the answers to our frequently asked questions.
Tel : +94 117 024 029
Mon - Fri : 08.30 Am - 05.00 Pm (Business & Working Days Only)
Mobile : +94 764 455 145
Mon - Fri : 08.30 Am - 06.00 Pm (Business & Working Days Only)
For more details : Click here
Are you getting more stock in?
As a fast-paced fashion retailer, we’re constantly trying to bring you the latest trends. This means that our items can sell out and we don’t always plan on restocking them. Our Customer Care team are unable to advise on whether an item is coming back into stock, but the good news is that we do sometimes restock some of our bestselling products, so keep checking back on our site to see if an item has reappeared
Can I purchase surplus stock?
We do not sell surplus stock to third parties as we already have arrangements in place with our suppliers to dispose of such stock.
Do you have a sizing guide?
Click here for our Size Guide. For all information regarding our garment sizes, please refer to the size guide chart which can be found on the product's page.
Wash and after care advice
To keep the garment looking its best, always follow the instructions on the care label.
Separate your wash into whites, darks and colours to reduce the risk of colours running
Wash garments with contrast trims or panels separately, the fabrics have been designed to be washed together but may absorb dye from other garments – especially important for Black and White
Wash denim and coated fabrics inside out to protect the surface and prolong the depth of the colour.
We don’t recommend you tumble dry your clothes, it can cause shrinkage, fade colour and damage your garment
Reshape jersey when you take it out of the washing machine
Fringing can get tangled in the washing machine, hand wash where possible
Dry knitwearflat as it can stretch or 'drop' when you hang it wet